Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
Sale of products on lumea.co.uk are for trade users ONLY. For consumer sales please visit lumeahome.co.uk
In these terms of sale, “we” means Lumea Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
- you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;
- if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details;
- once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;
- you must then select your preferred method of payment:
- on customer credit account – Only by prior agreement, please email firstname.lastname@example.org to set-up an online credit facility.
- By credit/debit card – You will be taken to the secure server facilities of WorldPay, where your credit/debit card details are processed. At no time are details of your card revealed outside this process in either display or print. Lumea Ltd. does not receive any information with respect to your credit/debit card. Once the transaction is complete, you will be returned to the lumea.co.uk website. For information about the WorldPay service, please visit: www.worldpay.com
- Via PayPal – You will be taken to the secure server facilities of PayPal, where you will be asked to login to your existing PayPal account. From here your credit/debit card details are processed. At no time are details of your card revealed outside this process in either display or print. Lumea Ltd. does not receive any information with respect to your credit/debit card. Once the transaction is complete, you will be returned to the lumea.co.uk website. For information about the PayPal service, please visit: www.paypal.com
- we will then display a page confirming receipt of your order and send you an initial acknowledgement to your registered email address; and once we have checked that we are able to meet your order, and account status if making payment via method 4.1 we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order. We will always make contact using the details provided at time of registration.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your order on the Review & Payment page. You may correct those input errors before placing your order by clicking on the link Edit Billing / Delivery Information to edit your address details or by clicking on the link Edit Basket to edit the contents of your order.
(4) The products
Lumea sells a wide range of ambient lighting products for your restaurant, hotel, bar or leisure venue. These include electrical candles, liquid wax candles, hard wax candles, candle holders, lamp oil and other candle and lighting related products.
Customers need to be aware that our paraffin based liquid wax candles can only be sold for professional (i.e. business) use. They cannot be sold to consumers for home users. For home use, please visit lumeahome.co.uk
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated.
In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.
Payment must be made upon the submission of your order or via your customer credit account facility if we have made this available to you. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds or if your customer account does not have a clear line of credit.
The prices on the website are displayed in all possible variants making clear the full price including all value added taxes (where applicable) and also the amount of VAT applicable and the price excluding VAT. Our catalogue pages (product list pages) display prices excluding VAT.
Payment for all products must be made by credit/debit card, PayPal or by Customer credit account if we have made this available to you.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
If you are a business customer, then on application following credit checks we may agree to open a credit facility account for you, enabling you to pay in arrears. Where you hold a credit account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within 30 days of the date of the invoice. Accounts will be subject to such credit limits as we may notify to you from time to time. If you do not pay any amount properly due to us under or in connection with these terms of sale on time, we may: charge you interest on the overdue amount at the rate of 8% per year above the base rate of HSBC Bank Plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back:
- an amount equal to the amount of the charge-back;
- all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
- an administration fee of GBP50 (including VAT); and
- all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).
Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.
For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.
(6) Your warranties
You warrant to us that:
- you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
- the information provided in your order is accurate and complete; and
- you will be able to accept delivery of the products between the hours of 09.00-17.00 Monday-Friday unless otherwise specified in your chosen delivery method.
(7) Delivery policy
For our delivery policy please click here.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
- delivery of the products; and
- receipt by us of full payment of all sums due in respect of the products (including delivery charges).
Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us.
We will be entitled to recover payment for the products even where ownership has not passed to you.
(9) Consumers: returns policy
For our returns policy please see here.
(10) Consumers: statutory rights
If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.
(11) Business customers: limitation of warranties
This Section applies only to business customers, not consumers.
We warrant to business customers that the products purchased from our website will:
- conform in all material respects to any applicable specification of such products published on our website; and
- be free from material defects in materials and workmanship for a period of 6 months from the date of delivery of the products. This excludes general wear and tear, glass breakages or oil spillages which may mark the lamp. Lumea candle lamp holders should only be buffed by hand with a dry cloth. If a dishwasher is used, breakages or marking are likely to occur and this is not covered. Lumea candle lamp holder should only be used with Lumea Liquid Wax Candles. Using tealights or other wax candles may cause soot damage or glass breakage and, again, this is not covered.
These terms of sale set out the full extent of our obligations and liabilities in respect of the products supplied to business customers hereunder. To the maximum extent permitted by applicable law and subject to the first paragraph of Section 15, all conditions, warranties or other terms concerning the products which might otherwise be implied into a contract with a business customer under these terms of sale are expressly excluded.
(12) Business customers: returns policy
This Section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in Section 9.
Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.
Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section 11, then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(14) Force majeure
In this Section and Section 15 below, “force majeure event” means:
- any event which is beyond our reasonable control;
- the unavailability of raw materials, components or products; and/or
- power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.
Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.
If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.
We will take reasonable steps to mitigate the effects of the any force majeure event.
(15) Limitations and exclusions of liability
Nothing in the terms of sale will:
- limit or exclude the liability of a party for death or personal injury resulting from negligence;
- limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
- limit any liability of a party in any way that is not permitted under applicable law; or
- exclude any liability of a party that may not be excluded under applicable law. If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.
The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale:
- are subject to the preceding paragraph;
- govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of a force majeure event.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
If you are a business customer, we will not be liable to you in respect of any loss or corruption of any data, database or software.
If you are a business customer, we will not be liable to you in respect of any special, indirect or consequential loss or damage.
If you are a business customer, our aggregate liability to you under the terms of sale will not exceed the greater of:
- GBP1,000,000; and
- the total amount paid and payable by you to us under the terms of sale.
(16) Business customers: indemnity
If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.
(17) Contract cancellation
We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract.
If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:
- you cease to trade;
- you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
- a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
- the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
- any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors.
(18) Consequences of cancellation
Upon the cancellation of a contract in accordance with Section 17:
- we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
- you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
- all the other provisions of these terms of sale will cease to have effect, except that Sections 8, 11, 12, 15, 16, 18 and 20 will survive termination and have effect indefinitely.
(19) Scope of these terms of sale
These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.
(20) General terms
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section 15: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(21) About us
Our full name is Lumea Ltd.
Our principal trading address is Hartnoll Business Centre, Tiverton, Devon EX16 4NG, United Kingdom.
Our registered office is Quayside House, 5 Highland Terrace, Tiverton, Devon EX16 6PT, United Kingdom.
We are registered in England & Wales under registration number 04314723.
Our email address is email@example.com
Our VAT number is GB 787 933 169.